Please Read Our Terms & Conditions
Truly Scrumptious Designer Cakes will endeavour to do everything we can to accommodate your order however we work to a maximum number of cakes per week and will not compromise quality through greed. For on-line orders – if we are unable to accommodate your order you will be notified within one working day and a full refund given.
Usually 3 – 6 months notice for wedding cakes and 2 – 4 weeks for celebration cakes is sufficient, with less notice required during the winter months.
Customer Satisfactions Guarantee
Should you be unhappy with the cake and make us aware of this while still in the shop we will do everything we can to rectify the matter before the event. If you are still unsatisfied then we will consider refunding the price of cake in return for the product.
If there is a design problem the cake is to be photographed and e-mailed along with the details of who made the cake and who approved it (these details are on the sticker on every box) detailing the specifics of the problem. Situations where the cake is eaten and therefore not returned vouchers may be offered.
Check your order
While we take every measure possible to check orders it is the responsibility of the customer to make sure the details on the order form are accurate. While we will do everything we can to rectify the situation when an error is made, the responsibility lies with the customer to check the details.
We will endeavour to respond within 1 working day. If you don’t receive a reply within that time you must contact 01506 671133 as there is likely to have been a problem with the e-mail address given.
Once the order is placed the deposit (£100 for wedding and 50% for novelty cakes) is non-transferable and non-refundable. Where the cake has been paid in full and we have been given 14 days notice the balance less the deposit will be refunded.
Truly Scrumptious Hand Delivery
Having your cake hand delivered gives Truly Scrumptious the responsibility for ensuring that your cake arrives in a perfect state and on time. Where any damage does occurs during delivery by us then it is our responsibility to ensure that a replacement is received within the timescales given. If this is not possible, for whatever reason, then a full refund will be given.
Once the cake has left us it is your responsibility to ensure it is transported safely and stored in a appropriate place. Truly Scrumptious Designer Cakes will not accept liability for the cake being damaged or broken.
Collection From Store
As you will appreciate that once the cake leaves our store then we can not be liable for any damage in transit. Please be aware that a flat surface is required to retain the stability of the cake and should be secured where possible to remove the risk of movement in transit.
If you are unsure ask a member of staff before leaving the store.
Best Before Dates
When preparing some cakes, especially larger ones, the cakes need to be in prep for two sometimes three days before the event. While we do everything to ensure that the cake is as fresh as possible for the event the best before dates are usually within two days of the event.
To assist in prolonging the shelf life the cakes are best placed in a sealed container (this will damage a sugarpaste finish) in the fridge. We do not accept liability for consumption from two days following the event.